🛒 E-commerce Chat Support Agency
Outsource Live Chat Support That Drives Sales.
Looking to outsource customer chat support for your online store?
ChatSupport24x7 is an experienced e-commerce chat support agency, offering real-time live chat services designed to increase conversions, reduce abandoned carts, and boost customer satisfaction.
Our trained live chat agents work around the clock, handling product inquiries, order tracking, and returns — all while keeping your brand voice consistent.
✅ Why E-commerce Businesses Outsource Chat Support to Us
💬 24/7 Human-Powered Live Chat – Never miss a customer query again
📦 Order Tracking & Returns Support – Delight your buyers post-purchase
🛒 Cart Abandonment Recovery – Convert more with timely chat nudges
💸 Affordable Pricing – Scalable support for small & growing businesses
🔄 CRM & Platform Integration – Shopify, WooCommerce, Wix, and more
🌎 Support Global Customers – Day/night shifts in UK, USA, and Australia time zones
🎯 Perfect for dropshipping stores, DTC brands, and multi-product eCommerce sites
Our E-commerce Chat Support Services Include:
| Feature | Description |
|---|---|
| Order Status & Tracking Help | We assist customers with real-time updates on their orders |
| Product Inquiry Handling | Answer pre-purchase questions to reduce friction & increase sales |
| Refund & Return Guidance | Clear communication around policies builds trust |
| Cart Recovery via Chat | Proactive messages to help recover lost sales |
| Cross-Platform Integration | Compatible with Shopify, WooCommerce, Wix, and more |
| Add-Ons Available | WhatsApp/Messenger support & multilingual chat available |
What’s Included in Our 24/7 Chat Support Outsourcing Service?
Feature | Description |
Live Chat by Real Agents | Every interaction is handled by trained human agents — no chatbots |
Inquiry & FAQ Handling | We provide instant support for common customer questions |
Pre-Sales Support | Help customers understand your offering and guide them toward purchase |
Multi-Shift Availability | Choose coverage based on your traffic: 8hr, 16hr, or full 24/7 |
Seamless Handover | We escalate complex issues to your internal team via email/ticket |
Platform Compatibility | Works with Tawk.to, Crisp, Zendesk Chat, Intercom & more |
💼 Want full-time support? Ask about our Dedicated Chat Agent service.
Benefits of Our 24/7 Live Chat Support
💬 Real-Time Human Chat Response – Engage visitors instantly
🕒 Flexible Shifts – Choose 8hr, 16hr, or full 24/7 support coverage
🧑💻 Pre-Sales & Inquiry Handling – Answer product/service questions, resolve doubts
📈 Boost Conversions & Customer Loyalty – Convert leads and reduce bounce rates
🌎 Serve Global Customers – Time zone coverage for USA, UK, Australia & beyond
🎯 Ideal for Shopify stores, SaaS companies, service websites, and digital businesses.
Meet the Customer Surpport Assistant who will support you
Experienced support for your customers or clients with smile.
🔧 Seamless Integration with Your E-commerce Platform
Our support agents are trained to work inside your ecosystem and tools. We integrate with:
🛍️ Shopify Live Chat Support
Use Tawk.to, Crisp, Intercom, LiveChat & more
🛒 WooCommerce & WordPress
We handle common plugin issues and order queries
🌐 Wix eCommerce
Support your customers in real time, even on mobile
📲 Messenger & WhatsApp
Available as an add-on for mobile-first support
🧑💼 Hire Live Chat Agents Trained in E-commerce
All our agents are:
Trained in your product catalog & support flow
Monitored for quality assurance & customer satisfaction
Experienced with common eCommerce FAQs
Available in flexible 8hr, 16hr, or 24hr coverage options
🧠 Need a dedicated agent? We offer 1:1 assigned reps for brand consistency.
📈 Results You Can Measure
We don’t just offer chat — we deliver ROI-driven support:
✓ Daily or Weekly Chat Summaries
✓ Higher customer satisfaction (CSAT)
✓ Lower cart abandonment rates
✓ Faster response & resolution time
Trusted by E-commerce Brands Worldwide
Whether you run a small dropshipping store or manage a large catalog brand, our ecommerce chat support outsourcing solutions are designed to scale with your business and drive results.
🚀 Get Started in 3 Easy Steps
01- Book a Free Consultation
We’ll assess your support needs
02- Choose Your Plan
Pick your coverage: 8hr, 16hr, or 24hr
03- Go Live in 48 Hours
Our agents get trained and go live fast
Testimonial
Client Feedback & Reviews
4.7 Stars Based on 5,678+ Real Users Reviews
