Privacy Policy
ChatSupport24x7 – Smart Live Chat Support That Feels Like an Extension of Your Team
Effective Date: 01 January 2025
1. Introduction
At ChatSupport24x7, your privacy is very important to us. This Privacy Policy explains what information we collect, how we use it, and your rights. By using our website or services, you consent to this policy.
2. Information We Collect
Personal Data: Name, email, phone number, business information (when provided).
- Chat Data: Messages, inquiries, and transcripts from live chats.
- Technical Data: IP address, device type, browser type, location (approximate), pages visited.
- Cookies & Tracking Data: See our Cookies Policy below.
3. How We Use Your Data
We use collected data to:
- Deliver live chat support and customer service
- Improve our services and agent training
- Send account-related communications
- Generate anonymized analytics for reporting
- Ensure compliance with legal requirements
4. Data Sharing & Disclosure
We do not sell or rent personal information. We may share data only with:
- Trusted service providers (hosting, CRM, analytics) under confidentiality agreements
- Legal authorities when required by law
- Successor companies in case of business transfer/merger
5. Data Security
We employ industry-standard encryption, secure servers, access restrictions, and staff training to keep your data safe.
6. Data Retention
- Chat logs: up to 24 months (unless requested for earlier deletion)
- Personal data: retained as long as needed for service, or until you request removal
7. Your Rights
Depending on your location (e.g., GDPR, CCPA), you have rights to:
- Access, correct, or delete your data
- Request data portability
- Withdraw consent for data processing
- File complaints with your local data authority
For requests, email: privacy@chatsupport24x7.com
8. International Data Transfers
Data may be processed outside your home country, including on servers in Bangladesh and other regions. Safeguards are in place for lawful transfers.
9. Updates to Policy
We may revise this policy and will update the “Effective Date.” Major changes will be communicated via website or email.
