ChatSupport24x7 – Smart Live Chat Support That Feels Like an Extension of Your Team
Effective Date: [01 January 2025]
1. Acceptance of Terms
By accessing or using the services of ChatSupport24x7 (“we,” “our,” or “us”), you (“Client,” “you”) agree to be bound by these Terms of Service and our Privacy & Cookies Policies. If you do not agree, please do not use our services.
2. Services Provided
ChatSupport24x7 provides human-powered 24/7 live chat support and related services, including but not limited to:
- Live chat support for websites, eCommerce, and SaaS
- Customer inquiry handling & lead generation
- Helpdesk (Tier 1) & onboarding assistance
- Dedicated chat agents (part-time/full-time)
- Multilingual chat support (optional add-on)
- Chat widget setup & integration
- Reporting & analytics
Details of each service are described on our website and/or service agreements.
3. Client Responsibilities
To enable us to deliver services effectively, you agree to:
- Provide accurate business information, FAQs, and escalation protocols
- Grant necessary access to your website, chat tools, or CRM
- Ensure your business complies with applicable laws, including consumer protection and data privacy
4. Fees & Payments
- Services are billed according to your chosen package (hourly, monthly, or contract-based).
- Payments must be made in advance unless otherwise agreed.
- Late payments may result in suspension or termination of services.
- Fees are non-refundable once services have been delivered.
5. Term & Termination
- Either party may terminate the agreement with 7 days written notice.
- We may suspend or terminate services immediately if you breach these Terms, fail to pay, or misuse our services.
- Upon termination, outstanding fees remain payable.
6. Confidentiality
We maintain strict confidentiality regarding all client information, customer data, and business processes. We will not disclose such information except when legally required.
7. Data Protection & Privacy
We handle all customer data in line with our Privacy Policy and applicable laws (e.g., GDPR, CCPA where relevant). You are responsible for ensuring that your use of our services complies with data protection requirements.
8. Intellectual Property
- All materials, content, and trademarks provided by you remain your property.
- Any custom chat scripts or SOPs created for your business are licensed to you for ongoing use but may not be resold or redistributed without permission.
9. Limitation of Liability
- ChatSupport24x7 shall not be liable for indirect, incidental, or consequential damages.
- Our maximum liability for any claim shall not exceed the total fees paid by you in the month prior to the claim.
- We do not guarantee specific business results such as sales, conversions, or growth.
10. Service Availability & Disclaimer
While we aim to provide uninterrupted 24/7 service, we cannot guarantee against downtime, third-party outages, or internet interruptions.
- Services are provided “as is” without warranties of merchantability or fitness for a particular purpose.
11. Governing Law & Dispute Resolution
- These Terms are governed by the laws of Bangladesh.
- Any disputes shall first be resolved amicably. If unresolved, they shall be settled by arbitration in Khulna, Bangladesh.
12. Changes to Terms
We may update these Terms of Service from time to time. The latest version will always be posted on our website, with the effective date updated accordingly. Continued use of services indicates acceptance of updated terms.
13. Contact Us
For questions about these Terms, please contact us:
📧 support@chatsupport24x7.com
🌐 www.chatsupport24x7.com
